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Cancellation Policy | GenMedicare
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Cancellation Policy

As we are committed to provide 100% satisfaction to our respected customers. We always make every effort to fulfill all the orders placed by our Customer and try to maintain delivery schedule strictly. However there can always be a reason why a customer or the dealer might have to cancel their order. We try to keep our cancellation policy flexible for the customers. Cancellation policy will be applicable for the following situation:

  • Limitation of quantity available for purchase: If the quantity of the product that a customer is ordered is less or the stock of that specific product is unavailable then the cancellation policy will be applicable.
  • Disputes and complaints: If customer find any dispute in the product then they should get in touch with our customer care team immediately so that we can provide assistance to find a amicable solution.
  • Unavailability of stock: When a product that a customer wants is found unavailable then the order cancellation policy will be applicable.
  • Cancellation by customer: Customer can cancel order whenever he/she wants but there must be a good reason to do it.
  • Non-Receipt of Payment: Unpaid orders are treated as cancelled.
  • Refund: If any customer paid by a credit card or check/money order then they send back if the available amount has not been deposited.
  • Complete satisfaction: In case, if customers are dissatisfied with any of their products, they can report to the customer care team. In case, they are unable to solve customer issues then they provide a complete replacement or return the money.